Edtech Product Management Job Board

We are hiring a Senior Product Manager based in our Cambridge office to lead our Customer Success product domain. This role will report to the Senior Director of Product Management, Customer Experience, and will drive the vision, strategy and roadmap focused on the customer experience for travelers (teachers and families) from departure preparation through the on-tour and post-tour experience. In this role, you will balance iterative near-term results with longer term initiatives. You should be a strong cross-functional collaborator, an excellent communicator, and a highly capable strategic thinker. You will excel in this role if you love crafting a strategic story to solve customer problems to deliver business value and digging into the details with your cross-functional partners.  

What you’ll do: 

• Build a product roadmap prioritized through collaborative analysis and partnership with Engineering, UX, Marketing, Sales and Traveler Support 
• Communicate strategy, roadmap, tradeoffs, and progress against initiatives to the broader business 
• Balance the needs for the upcoming travel season with long term strategic progress 
• Manage multiple initiatives simultaneously, drive both process and system change depending on what is needed to achieve the desired business objectives 

Who you are:

• 5+ years of product management experience driving the strategy, roadmap, metrics and execution, with a focus on data-driven product discovery 
• Mastery of defining and breaking down problems and guiding groups through structured decision making 
• You have a strong analytical mindset that you partner with a deep empathy and interest in our customers and internal users 
• Highly skilled in collaboration - creating true partnerships 
• Experience working with technology and familiarity with common product management tools and techniques is a plus 

Why you’ll love working here:  

Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EFinity” groups: Black@EF, LGBTQ+@EF, Latinos@EF, API@EF, Jewish@EF, Indigenous@EF, and Parents@EF). You can expect:  

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding  
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts  
• Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays  
• 25% company match on your 401(k)  
• Excellent medical, dental, and vision coverage, along with life and disability insurance  
• Paid international business travel  
• Wellness benefits and a yearly fitness reimbursement  
• EF program discounts including travel, language schools, childcare, and more  
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)  
• Discounts at local venues and businesses   

About EF Education First  

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.  

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique.  

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.